Free first call
What is actually difficult, and whether we can help.
Florida · Patients, older adults and families at a distance
Someone in the room,
Someone in the room,
writing it down.
People remember about a third of what a doctor says, and less when they are frightened or working in a second language. A second person taking notes changes what happens afterwards.
- 2024trading since
- FLregistered company
- ES/ENboth languages
- Freefirst call
What we do
Four services, all non-clinical
We organise, accompany and communicate. We give no medical advice and provide no hands-on care.
Appointment accompaniment
Attending medical appointments, taking notes, and making sure the questions actually get asked.
See the programCare coordination
Keeping information moving between specialists, primary care, pharmacy and family.
See the programRecords & paperwork
Gathering records, organising appointment paperwork and completing forms at your direction.
See the programFamily updates
Written updates after each visit for family members in another state or country.
See the program
How it works
How we work
Prepare the questions, attend quietly, write it down, and stay strictly out of clinical and licensed territory.
Written scope and fee
Agreed before anything starts.
Authorisation signed
Before we request a single record.
Written after every visit
So nothing depends on anyone's memory.
Working together
Ways to work with us
Quoted hourly or monthly after a free first call. Non-clinical support only.
Single appointment
Someone with you for one important visit.
- Questions prepared beforehand
- Notes taken throughout
- Gone through with you after
- Written summary provided
- Spanish or English
Ongoing coordination
Regular support across several providers.
- All appointments attended
- Results and referrals chased
- One current record folder
- Written family updates
- Same person each time
Records & organising
A one-off job of gathering and ordering records.
- HIPAA authorisation first
- Records requested from each provider
- Organised into one folder
- Forms completed at your direction
- Referral for insurance questions
Every engagement is quoted after a free consultation. No subscription.
How we work
A Florida company, and not a medical provider
Cuidamos Concierge LLC is a limited liability company registered in the State of Florida, document number L24000482307, filed in 2024, with registration details on public record with the Florida Division of Corporations.
What we do is administrative and human, not clinical. We give no medical advice and no opinion on any treatment decision. We are not a home health agency — no hands-on care, no nursing, no medication administration. We are not insurance agents and cannot advise on Medicare or any plan, which is licensed work. We are not attorneys. Accessing records requires your signed HIPAA authorisation, and this is not an emergency service: call 911 in an emergency.
Frequently asked
The questions we get most
Do you give medical advice?
No, never. We write down what the doctor said and make sure you understood it. What to do about it is between you and your clinician.
Can you help me choose a Medicare plan?
No. Selling, recommending or comparing plans is licensed work and we are not licensed. There are free official counselling services for exactly this, and we will point you to them.
Are you an interpreter?
We work in Spanish and English and will help you communicate. For a clinical encounter you are entitled to a qualified medical interpreter provided by the facility, and we will make sure you are offered one.
Do you provide personal care at home?
No. No bathing, dressing, nursing or medication administration. That requires a licensed agency, and we will refer you to one.
Can you get my mother's records if I ask?
Only with a signed HIPAA authorisation from her or her legal representative. There is no way around that, and you would not want there to be.
Can my family in another country be kept informed?
Yes, with the patient's consent, in Spanish or English, in writing after each visit.
Appointment coming up?
A free first call on what would actually help. No obligation.