Stage 1 · Prepare
The questions, written down beforehand.
Our services, in detail
Four non-clinical services for patients, older adults and families at a distance.
Program 01 · A second set of ears
Appointment accompaniment
We prepare the questions beforehand with you, attend, write down what was said, and go through it afterwards when there is time to absorb it. Where language is a barrier, you are entitled to a qualified medical interpreter provided by the facility — we will make sure you are offered one rather than relying on us.
Stage 2 · Attend
Quietly, taking notes.
Stage 3 · Afterwards
Gone through when you can take it in.
Stage 4 · Next steps
Who is doing what, and by when.
Stage 1 · Map it
Every provider and what they treat.
Stage 2 · Chase
Results, referrals and reports.
Stage 3 · Confirm
That things actually arrived.
Stage 4 · One list
Kept current and shared with you.
Program 02 · Between providers
Care coordination
Things get lost between providers — a result not sent, a referral never followed up, a medication changed by one doctor that another does not know about. We chase those, confirm they arrived, and keep one current list of who is involved and what each is treating.
Program 03 · Organised and found
Records & paperwork
Requesting records, putting them in order, and keeping the folder that gets taken to every appointment. We complete forms you direct us to complete. We do not advise on insurance or Medicare plans — that is licensed work — and we will refer you to the official free counselling services instead.
Stage 1 · Authorisation
Signed, before any record is requested.
Stage 2 · Gather
Requested from each provider.
Stage 3 · Organise
One folder, in order, kept current.
Stage 4 · Referral
To licensed help for insurance questions.
Stage 1 · Consent
The patient decides who is told what.
Stage 2 · Summary
Written after each appointment.
Stage 3 · In their language
Spanish or English.
Stage 4 · Questions
Answered, within what we can know.
Program 04 · For relatives far away
Family updates
Families abroad or in another state spend a great deal of worry on incomplete information. A written summary after each appointment — what was said, what changed, what happens next — in Spanish or English, with the patient's consent, replaces a chain of half-remembered phone calls.
Appointment coming up?
A free first call on what would actually help. No obligation.